We ship out orders 2-3 days per week. During peak months (May-Sept), they will ship 3+ times per week. Please know that EXPEDITED SHIPPING does not accelerate WHEN your product will ship. You're simply upgrading your method to ups ground or usps priority rather than Media Mail.
We ship as orders as received and do not prioritize based on shipping method selected.
ALL MISSING ORDERS AND/OR DAMAGED ITEMS MUST BE REPORTED AS MISSING OR DAMAGED WITHIN 30 DAYS OF THE ORDER DATE. WE CANNOT ASSIST WITH MISSING OR DAMAGED PRODUCTS IF NOT REPORTED WITHIN THAT 30 DAY TIME FRAME.
Shipping options are shown at checkout and include insurance.
Please be aware that if you choose USPS Media Mail (ie economy) that these shipments are currently taking upwards of 3 weeks to arrive with little to no accurate tracking information.
Due to COVID-related delays, the USPS is NOT scanning items as they are received and tracking is unreliable and extremely limited. Furthermore, all USPS modes are taking up to 2x-3x their normal time to be delivered. If you choose USPS Media Mail, I cannot be held liable for delays.
If your product has been in the USPS system for 40 days and has NOT been scanned or received, you may request a refund or a replacement which we will send to you via UPS Ground (typically 3-5 days).
We will not offer a refund until your item has been in the carrier’s hands for at least 40 days for USPS.